Agency Experience
Please tell us about your experience working in a travel agency. Have you worked directly with customers? Did you interact with them via phone, email, or chat? Have you created new air itineraries for clients, comparing and presenting different options? What methods of followup did you use, to close the sale?
Managerial Experience
This position would involve being the team leader for a small group of agents providing emergency customer support to our travelers. In this section, we'd like to learn a bit more about your experience as a team leader.
Tell us about teams you have led in the past. What types of teams have you led? How would you describe your leadership style?
Tell us about an achievement that a team you led made. What are you most proud of?
Tell us about a time your team failed to meet a goal or provide a service. What did you learn from the experience?
Tell us about a time when you had to made an important decision or judgement call without support from upper management. How did you make your decision?
