Job Application Form

Customer Support Team Member

Full Name

Email Address

Agency Experience

Please tell us about your experience working in a travel agency. Have you worked directly with customers? Did you interact with them via phone, email, or chat? Have you created new air itineraries for clients, comparing and presenting different options? What methods of followup did you use, to close the sale?

Airfare Experience

Please tell us about your experience working with airfare. What GDS have you used? Can you build a PNR? Can you price both published and unpublished fares? Have you done ticketing?

Exchange Experience

Please tell about your experience doing exchanges. Can you price a partial exchange without using technical tools such as Ticket Changer?

Communication and Problem Solving Skills

This is not a typical call center position. This position requires you to help clients without following a script. Every situation will be unique and will require you to use initiative and independent thinking to find a solution.

- Tell us about a time when you had to solve a problem without using a script or standard procedure. This can be a work problem or something in your personal life. How did you decide what to do?

What is a topic you have enjoyed learning about? Why do you find it interesting?

Tell us about your favorite place you have visited. This can be someplace near to your home or far away. What is it like, and why do you like it? If you have never traveled, where would you like to go someday?

Please upload a current copy of your CV

Please upload a short video of yourself, stating your name and explaining why you are interested in this job.

Job Application Form

Customer Support Team Member

Communication and Problem Solving Skills

Thank you!

One of our HR Specialists will get back to you shortly

Thank you!

One of our flight specialists at Exito Travel will be with you shortly.