Client Services & Emergency Support

Jenn Amolong

Client Services Team
Jenn Amolong serves as an Emergency Support Agent, a role she has filled with dedication since 2022. Her passion for travel and exploration is deeply rooted, inspired by her grandmother’s influence, which has instilled in her a profound appreciation for discovering new places and cultures. Born and raised in the Philippines, Jenn is fluent in English, Tagalog, and Bisaya, enabling her to connect with a wide array of individuals and cultures effortlessly.
Jenn harbors a strong desire to visit Japan, drawn by its rich culture, history, and vibrant contemporary life. Her travel aspirations reflect a deep-seated curiosity about the world and an eagerness to experience its diverse offerings firsthand. In the meantime, she is looking forward to a trip to Baguio City, known for its picturesque landscapes and cool climate, offering a perfect retreat from the hustle and bustle of daily life.
Her approach to travel is thoughtful and practical, emphasizing the importance of research to enhance the travel experience while also leaving room to enjoy spontaneous moments. Jenn believes in fully immersing herself in each journey, embracing the new and unexpected with an open heart and mind.
Beyond her professional commitments, Jenn’s personal interests include unwinding at home with anime, which not only serves as a form of relaxation but also inspires her for future travels. Her love for anime intertwines with her passion for exploring new destinations, as she researches and plans her next adventures with enthusiasm and anticipation.
Jenn Amolong’s story is a testament to the transformative power of travel, inspired by familial influence and fueled by a personal quest for exploration and understanding. Her role as an Emergency Support Agent allows her to support others on their journeys, while she herself looks forward to the many adventures that lie ahead.

Elmer Anthony Ratilla

Client Services Team
Elmer Anthony Ratilla brings his dedication and enthusiasm to the role of International Airfare Customer Support/Client Services and Emergency Support, having contributed his skills to the team since 2022. Originally from the Philippines and now residing in Houston, Texas, Elmer is driven by the thrill of discovering unique places and experiencing the joy of first-time encounters. Fluent in English, Tagalog, and Visayan, his linguistic abilities enrich his interactions with clients. Outside of work, Elmer enjoys playing basketball and collecting sports cards, showcasing his multifaceted interests.

Maricel Antoc

Client Services Team


Maricel Antoc is a valued member of the Exito Travel Client Services and After Hours Support team, with a rich background that uniquely positions her within the company. Before joining Exito Travel, Maricel honed her skills in the travel industry by working for a Business Process Outsourcing (BPO) company for four years, managing a travel account. This experience exposed her to numerous travel stories shared by customers, igniting her curiosity and passion for exploring the world. Her personal journey in travel began from these stories, leading her to plan and embark on her own adventures whenever the opportunity arose.

Originating from Tacloban City in the Philippines, Maricel is fluent in both Tagalog and English. Her dream destinations are New Zealand, for its unparalleled natural beauty and adventure opportunities, and Europe, where she aspires to experience a cross-country trip. Demonstrating her enthusiasm for live music and cultural events, Maricel recently planned to attend a Coldplay concert in Manila, showcasing her ability to blend her love for travel with her other interests.

Maricel’s travel advice reflects her personal and professional experiences, emphasizing the importance of staying in hostels with free breakfasts to extend travel budgets. Her hobbies include reading books, singing (despite claiming an out-of-tune voice), watching crime documentaries, and enjoying a few anime series, revealing a well-rounded personality that enjoys a broad spectrum of activities. Moreover, her anticipation for an upcoming trip to Hong Kong this year underscores her continuous desire to explore new destinations and cultures.

Her journey at Exito Travel is not just about supporting clients after hours but also about bringing her personal insights and experiences into her role, enhancing the quality of service and empathy she provides to travelers. Maricel Antoc embodies the spirit of adventure and the passion for discovery that is at the heart of Exito Travel’s mission.

Mark Cala-Or

Client Services Team


Having joined the Exito Travel team in 2022, Mark Cala-Or has quickly become an integral part of the Emergency Support department. Born and raised in Cebu City, Philippines, he grew up with a deep-seated passion for travel, inspired by the myriad of places featured on TV. This fascination wasn’t just about visiting new locations; it was about exploring, learning, and creating lasting memories.

Fluent in Cebuano, Tagalog, and English, Mark brings a rich cultural perspective to the team, enhancing the company’s ability to support and communicate with a diverse range of clients. Mark’s favorite travel destination is Japan, a country that captivates with its blend of ancient tradition and cutting-edge modernity, a testament to Mark’s appreciation for places that offer a unique cultural and historical experience.

Currently, Mark is eagerly planning a trip to Singapore for next year, looking forward to exploring another vibrant culture. The philosophy he carries through life and advises to all travelers is to always appreciate and enjoy every travel experience, as each journey is unique and full of its own lessons and joys.

Outside of work, Mark has a penchant for the thrilling suspense of horror movies and a keen interest in history, reflecting a diverse range of hobbies that further enrich his understanding of the world. At Exito Travel, Mark continues to be a valuable asset, bringing not only expertise in emergency support but also a genuine passion for travel and exploration that resonates with clients and colleagues alike.

Wielsen Maersk Jo

Client Services Team


Wielsen Maersk Jo serves as an Emergency Support Agent at Exito Travel, a position she has held since 2022. Her passion for making memories shines through her work, helping travelers navigate emergencies with ease and confidence. Originally from the Philippines, Wielsen is fluent in Cebuano, Tagalog, and English, showcasing her diverse linguistic skills. She expresses a keen interest in visiting Costa Rica and plans to explore all the tourist spots in Siargao, Philippines, inviting others to join her in these adventures.

Wielsen believes that life’s best moments often happen unplanned, advising travelers to go wherever and whenever they wish, embracing spontaneity. Her hobbies include sport fishing, demonstrating her love for outdoor activities. At home, she finds joy in the company of her beloved pet, a cutie little white terrier named Milky, highlighting her affectionate nature towards animals. Wielsen’s approach to life and travel embodies a blend of enthusiasm for adventure and a warm, inviting personality, making her an invaluable member of the Exito Travel team.

Wayne Paclibar
Client Services Team


Andre Wayne Paclibar is a dynamic member of the Client Services team at Exito Travel, where he has been making a difference since 2023. With a deep interest in the airline industry and travel, Andre excels in delivering exceptional customer service.

Originally from the Philippines, Andre is proficient in both Filipino and English, enabling him to effectively cater to a diverse range of clients. His enthusiasm for travel is matched by an active personal life, where he enjoys dancing and reading, showcasing his love for rhythmic expression and continuous learning. Andre is also a passionate basketball player, highlighting his team spirit and commitment to staying active.

Andre’s philosophy towards travel can be summed up with the philosophy of “you only live life once”, which underscores his belief in embracing life’s moments to the fullest. Although he currently has no immediate travel plans, his adventurous spirit remains poised for new explorations.

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